If the item is faulty please contact us via email at firstname.lastname@example.org to obtain a returns number, which must be clearly stated on the returned package.
Where items arrive in less than perfect condition please notify us by email within 24 hours of receipt. If you can take a photo of the damage or issue and add to the email, then this will ensure we can speedily process the return and replacement.
Should you receive your item and you are not completely satisfied simply return the unused item it back to us in the original packaging, ensuring the item is carefully packaged, within 14 days of us receiving the item(s) for a full refund or exchange if preferred. All shipping fees remain the customer’s responsibility.
Please note refunds can only be made to the card or alternative payment method the purchase was made with. We will aim to process refunds as soon as possible and in any event within 30 days of receipts of the products returned.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise.
For any items that have been customised at the request of the customer, please note that returns are not possible with exception to items damaged in transit when the order was initially shipped to the customer.
The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.