Terms and Conditions


This website www.styleandpanache.co.uk is owned and operated by:

Chapman Bespoke Woodwork

Unit 11, Marshgate Drive, Hertford, Herts, SG13 7JY

Email: hello@styleandpanache.co.uk

Telephone: 01920 759018

If you need to contact us please use the details above.


The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Style & Panache’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Style & Panache. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Style & Panache as they are used to protect your rights as a valued customer and our rights as a business.


Style & Panache is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.


We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Style & Panache by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Style & Panache in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.


Style & Panache takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.


The prices indicated on Style & Panache are shown in Pound Sterling and include free standard second class delivery on orders £15 and above. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated. If ordering multiple items it is possible to request separate packaging, however please note this is subject to an additional per item charge.


Due to the nature of the items sold on this website being handmade, shipping times may vary endeavour to fulfil your order within one working day once completed and paid for however we will If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product. Please note if your order is required for an event such as birthday or wedding that will occur within the next 7 days please contact us prior to ordering to so that we can ensure you will receive your order on time your event.


Style & Panache currently offers multiple ways to pay for your order, PayPal or Credit/Debit Card. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Style & Panache is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for full terms and conditions of use.


Your order will be delivered to the address you indicated when your order was placed. The products bought on Style & Panache will be delivered to one address in mainland UK or the Isle of Man. We do not deliver to the Channel Islands (Alderney, Guernsey, Jersey and Sark), or to PO Box addresses.

Style & Panache does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.


Should you receive your item and you are not completely satisfied simply return the unused item it back to us in the original packaging, ensuring the item is carefully packaged, within 14 days of us receiving the item(s) for a full refund or exchange if preferred. All shipping fees remain the customer’s responsibility.

Please note refunds can only be made to the card or alternative payment method the purchase was made with. We will aim to process refunds as soon as possible and in any event within 30 days of receipts of the products returned.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise.

For any items that have been customised at the request of the customer, please note that returns are not possible with exception to items damaged in transit when the order was initially shipped to the customer.

The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.


If the item is faulty please contact us via email at returns@styleandpanache.co.uk to obtain a returns number, which must be clearly stated on the returned package.

Where items arrive in less than perfect condition please notify us by email within 24 hours of receipt. If you can take a photo of the damage or issue and add to the email, then this will ensure we can speedily process the return and replacement.


We have taken care to describe the products available on this site with accuracy, however please be aware the colours/grain patterns in the product pictures may vary due to the organic nature of materials the products are created with.


The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Style & Panache to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.


All the content on Style & Panache website (illustrations, texts, names, brand names, images and videos), excluding manufacturer supplied descriptions, illustrations and image is the property of Style & Panache. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Style & Panache. All information, content and files is protected by International law concerning intellectual ownership and copyright. Style and Panache cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Style & Panache will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.


Any failure of Style & Panache to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Style & Panache, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.


Any opinions left on the Website by Style & Panache customers are screened and moderated by Style & Panache. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Style & Panache reserves the right to refuse or modify it.